This project was last updated September 29, 2022 byCloodo
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September 29, 2022
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3CLogic is the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.
This project was last updated September 29, 2022 byCloodo
Ameyo Engage is the only cloud based call center software that focuses on customer engagement, rather than customer support. It is suitable for businesses of all sizes. Ameyo Engage allows a business to take control of their operations by deploying faster changes to Customer Interaction Initiatives and engaging employees, which results in better customer experience, increased Sales & Collections, and ultimately acquire loyal Customers & create happy Employees. Ameyo is PCI-DSS Compliant, ISO 27001 Certified and ISO/IEC 27018 Certified
This project was last updated September 29, 2022 byCloodo
Great contact center teams do more than just fix problems — they build lifetime loyalty by delivering consistently outstanding customer service. The Alvaria Customer Experience (CX) Suite provides the solutions you need to turn your contact center operations into a competitive advantage and maximize customer lifetime value. Great customer experiences are built one interaction at a time. Alvaria CX Suite gives you the self-service and live contact management tools to maximize engagement, improve the quality and effectiveness of customer interactions and meet regulatory and compliance requirements, all while reducing costs. CX applications support both automated and live interactions, inbound and outbound, across voice, SMS, chat, social, email and mobile communications. Real-time monitoring and historical analysis deliver valuable insights with every interaction, ensuring high quality interactions and aiding in agent training.
This project was last updated September 29, 2022 byCloodo
NobelBiz, Inc. is a contact center software technology company providing carrier services and an omnichannel platform for call centers. The company mainly serves clients in the US, but offers its services worldwide. NobelBiz brings a carrier-of-carriers network that guarantees uptime with extraneous backup servers ready to kick in at any time. NobelBiz OMNI+, the omnichannel contact center solution, can handle all social channels together with traditional channels in a single, browser-based platform.
This project was last updated September 29, 2022 byCloodo
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