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Alvaria Quality

Alvaria Quality

This project was last updated September 29, 2022 byCloodo

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About Up Alvaria Quality

Impact customer satisfaction, improve agent effectiveness and comply with legal requirements and security concerns with an effective way to assess quality of voice and text-based customer interactions. Effective customer engagement requires a strong emphasis on call center agent quality control. By integrating quality monitoring with recording and survey capabilities, you can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality. Easily record, playback, stop, start and pause both two-sided voice and desktop interactions. Recording gives insights into the complete customer experience and helps improve agent quality and performance. Robust evaluation tools give insights into the complete customer experience and help improve agent quality and performance. Voice and screen sessions can be recorded using Alvaria Recording and then evaluated.
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About Up Alvaria Quality

Call Monitoring

Call Recording

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September 29, 2022

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