Nlyte DCIM

4me® is an enterprise service management (ESM) solution for seamless collaboration between internal and external service providers. 4me is the only ESM solution that makes it possible for all internal departments, like IT, HR and Facilities, to work together seamlessly with each other, as well as with the managed service providers to which some services have been outsourced. In addition to supporting the ITIL processes, 4me also provides fully integrated knowledge management, time tracking and project management capabilities. For enterprise employees, 4me is the Self Service app that is always there for them whenever they need some help. Apart from 4me’s ITSM and ESM capabilities that support the ITIL and KCS practices, 4me uniquely supports the SIAM approach. This management approach is becoming increasingly important as enterprises rely on ever-more external providers. The powerful SIAM capabilities that 4me provides prepares organizations for the new reality of dynamic sourcing.

Activate is an enterprise management and automation solution that manages a user's Identity, Access and Digital Workspace. It's fully integrated with Microsoft Suite offerings such as Active Directory, Office 365 and Azure AD. Activate enables users to request, approve and manage common IT systems like Active Directory, Exchange, Office 365 and Azure for themselves and other users in the organization. Activate's integration of Identity Management and Service Management into a single product enables stream-lined management of a User's Lifecycle from On-boarding to Off-boarding. Activate's virtual LDAP technology allows Azure AD to be managed in the same way as Active Directory. This means that services can be transitioned from on-premise to the cloud in a seamless manner without user service interruptions.

Bring agility and efficiency to your support operations with the top-rated Service Desk Suite. Agiloft Service Desk suite offers fully-integrated applications to help IT teams get complete, 360-degree control over every process. It includes customer support, RMA management, IT ticketing system, internal help desk, asset management, change management, and ITIL and ITSM.

Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. With self-service, the right answers are quickly delivered to customers thereby improving CSAT and NPS.